Changes to Branch Service
Effective Friday, November 27th, 2020

Due to the increase of COVID cases in our area, the Credit Union will be moving to Drive-thru Service Only effective Friday, November 27, 2020.  Branch lobby service will be by appointment only with the Credit Union continuing to operate under our normal business hours.  


Online, Mobile Banking and the 24hr Hotline Telephone Banking System

are available 365/24/7

Contact Us

General Inquiries

To speak with a Credit Union Representative, please email or call 413-525-2002 (local) or 1-800-551-3556 (toll free).

Please note:  This email address should be used for general questions only.  If you have questions regarding your account or need to send confidential information please use the secure email through online banking or call the Credit Union directly.


Contact Our Departments

Department Phone Prompt Options Fax


Premier Support Center    413-525-2002 Option 1, Option 2 413-224-2339
Consumer Lending    413-525-2002 Option 2, Option1 413-525-4718
Loan Servicing    413-525-2002 Option 2, Option 2 413-525-4718
Mortgages    413-525-2002 Option 2, Option 3 413-525-4718
Default Servicing    413-525-2002 Option 3 413-224-2319



Important Phone Numbers


During Normal

Business Hours

Nights and Weekends
Lost or Stolen ATM/Debit Card


Option 1, Option 2

Activate Your New ATM/Debit Card or Change Your PIN 1-844-373-1730 1-844-373-1730
 Lost or Stolen PremierOne Credit Card or to return a Fraud Monitoring Call



Option 1 - Lost Card

Option 2 - Fraud Monitoring



Option 1 - Lost Card

Option 2 - Fraud Monitoring