Contact Us

General Inquiries and Member Services


Phone Number

Fax Number

East Longmeadow Branch 413-525-2002 413-525-4718
Springfield Branch 413-731-8200 413-733-1928
Toll Free Number 800-551-3556  
24-Hour Telephone Banking Service (after hours)* 413-526-0911  
Hot Card Service Center (stolen debit cards) 800-554-8969  

*You may also email us at


If you have questions about member services, loans, or operations, e-mail the department and a representative will reply to your request.


Questions About...


Member Services Questions about existing or new accounts
Loans Applying for a personal, auto, or home equity loan, applying for a mortgage, or questions about an existing mortgage or loan
Operations Questions about online, bill pay and debit cards

Please note: Information sent through these e-mails is not secure. Time-sensitive requests or private information, such as account numbers, should not be sent through e-mail. For further assistance, please call (413) 525-2002 to speak with a Member Service Representative.