Contact Us


Main Office

Business Hours:
Monday through Wednesday: 8:30 a.m. – 5:00 p.m.
Thursday and Friday: 8:30 a.m. – 6:00 p.m.
Saturday: 9:00 a.m. – 1:00 p.m.

Drive Through Hours:
Drive through opens at 8:00 a.m. Monday through Friday and opens at 8:30 a.m. on Saturday.
*24 Hour Drive-Up ATM


Springfield Branch

Business Hours:
Tuesday and Friday: 9:00 a.m. – 4:30 p.m.

General Inquiries and Member Services


Phone Number

Fax Number

East Longmeadow Branch 413-525-2002 413-525-0005
Springfield Branch 413-731-8200 413-733-1928
Lending Department   413-525-4718
To Apply for a Loan or check the status of an application in process 413-525-2002 Option 2, then Option 1  
To speak with a Lending Representative regarding an existing loan 413-525-2002 Option 2, then Option 1  
To speak with a with a Lending Representative about applying for a Mortgage

413-525-2002 Option 2, then Option 3

Premier Support Center

 413-525-2002 Option 1, then Option 2

Toll Free Number 800-551-3556  
24-Hour Telephone Banking Service (after hours)* 413-525-2002 Option 4  
ATM/Debit Card - To Activate or Change Pin 844-373-1730  
Hot Card Service Center (Lost or Stolen ATM/Debit Card) 800-417-8715  
PSCU Credit Card Service Center (Lost or Stolen Credit Card) 877-467-7061  

*You may also email us at


If you have questions about member services, loans, or operations, e-mail the department and a representative will reply to your request.


Questions About...


Member Service Questions about opening a new account or an existing account, IRA or CD
Lending Applying for a personal, auto, or home equity loan, or questions about an existing loan
Mortgages Applying for a mortgage or questions about an existing mortgage
Premier Support Specialists (Operations) Questions about online, bill pay, debit and credit cards

Please note: Information sent through these e-mails is not secure. Time-sensitive requests or private information, such as account numbers, should not be sent through e-mail. For further assistance, please call 413-525-2002 to speak with a Member Service Representative.