In response to the rapidly evolving events surrounding COVID-19 (also called novel coronavirus), we would like to assure you that Your Local Bank - Premier Source Federal Credit Union (PSFCU) is taking precautionary measures to ensure our Members and Staff are protected while we continue in assisting Members with their financial needs. Online, Mobile Banking and the 24hr Hotline Telephone Banking System are available 365/24/7. Thank you for Banking Local.
Effective Tuesday, March 17, 2020 - Premier Source Federal Credit Union's lobby will be closed. All transactions will be directed to the drive-thru during normal operating hours. All deposit account opening and lending services will by conducted by appointment. More Information
To speak with a Credit Union Representative, please email membersupport@bankatpremiersource.com or call 413-525-2002 (local) or 1-800-551-3556 (toll free).
Please note: This email address should be used for general questions only. If you have questions regarding your account or need to send confidential information please use the secure email through online banking or call the Credit Union directly.
| Department | Phone | Prompt Options | Fax |
|
| Premier Support Center | 413-525-2002 | Option 1, Option 2 | 413-224-2339 | membersupport@bankatpremiersource.com |
| Consumer Lending | 413-525-2002 | Option 2, Option1 | 413-525-4718 | lending@bankatpremiersource.com |
| Loan Servicing | 413-525-2002 | Option 2, Option 2 | 413-525-4718 | lending@bankatpremiersource.com |
| Mortgages | 413-525-2002 | Option 2, Option 3 | 413-525-4718 | mortgage@bankatpremiersource.com |
| Default Servicing | 413-525-2002 | Option 3 | 413-525-4718 | |
|
During Normal Business Hours |
Nights and Weekends | |
| Lost or Stolen ATM/Debit Card |
413-525-2002 Option 1, Option 2 |
1-800-417-8715 |
| Activate Your New ATM/Debit Card or Change Your PIN | 1-800-992-3808 | 1-800-992-3808 |
| Lost or Stolen PremierOne Credit Card or to return a Fraud Monitoring Call |
1-877-467-7061 Option 1 - Lost Card Option 2 - Fraud Monitoring |
1-877-467-7061 Option 1 - Lost Card Option 2 - Fraud Monitoring |