Contact Us

General Inquiries

To speak with a Credit Union Representative, please email membersupport@bankatpremiersource.com or call 413-525-2002 (local) or 1-800-551-3556 (toll free).

Please note:  This email address should be used for general questions only.  If you have questions regarding your account or need to send confidential information please use the secure email through online banking or call the Credit Union directly.

 

Contact Our Departments

Department Phone Prompt Options Fax

Email

Premier Support Center    413-525-2002 Option 1, Option 2 413-224-2339 membersupport@bankatpremiersource.com
Consumer Lending    413-525-2002 Option 2, Option1 413-525-4718 lending@bankatpremiersource.com
Loan Servicing    413-525-2002 Option 2, Option 2 413-525-4718 lending@bankatpremiersource.com
Mortgages    413-525-2002 Option 2, Option 3 413-525-4718 mortgage@bankatpremiersource.com
Default Servicing    413-525-2002 Option 3 413-525-4718  
         
         
         

 

 

Important Phone Numbers

 

During Normal

Business Hours

Nights and Weekends
Lost or Stolen ATM/Debit Card

413-525-2002

Option 1, Option 2

1-800-417-8715
Activate Your New ATM/Debit Card or Change Your PIN 1-800-992-3808 1-800-992-3808
 Lost or Stolen PremierOne Credit Card or to return a Fraud Monitoring Call

 

1-877-467-7061

Option 1 - Lost Card

Option 2 - Fraud Monitoring

 

1-877-467-7061

Option 1 - Lost Card

Option 2 - Fraud Monitoring