Contact Us

General Inquiries and Member Services


Phone Number

Fax Number

East Longmeadow Branch 413-525-2002 413-525-0005
Springfield Branch 413-731-8200 413-733-1928
Lending Department   413-525-4718
Premier Support Center   413-224-2339
Toll Free Number 800-551-3556  
24-Hour Telephone Banking Service (after hours)* 413-526-0911  
ATM/Debit Card - To Activate or Change Pin 800-992-3808  
Hot Card Service Center (Lost or Stolen ATM/Debit Card) 800-417-8715  
PSCU Credit Card Service Center (Lost or Stolen Credit Card) 877-467-7061  

*You may also email us at


If you have questions about member services, loans, or operations, e-mail the department and a representative will reply to your request.


Questions About...


Member Service Questions about opening a new account or an existing account, IRA or CD
Lending Applying for a personal, auto, or home equity loan, or questions about an existing loan
Mortgages Applying for a mortgage or questions about an existing mortgage
Premier Support Specialists (Operations) Questions about online, bill pay, debit and credit cards

Please note: Information sent through these e-mails is not secure. Time-sensitive requests or private information, such as account numbers, should not be sent through e-mail. For further assistance, please call 413-525-2002 to speak with a Member Service Representative.