To speak with a Credit Union Representative, please email membersupport@bankatpremiersource.com or call 413-525-2002 (local) or 1-800-551-3556 (toll free).
Please note: This email address should be used for general questions only. If you have questions regarding your account or need to send confidential information please use the secure email through online banking or call the Credit Union directly.
| Department | Phone | Prompt Options | Fax |
|
| Premier Support Center | 413-525-2002 | Option 1, Option 2 | 413-224-2339 | membersupport@bankatpremiersource.com |
| Consumer Lending | 413-525-2002 | Option 2, Option1 | 413-525-4718 | lending@bankatpremiersource.com |
| Loan Servicing | 413-525-2002 | Option 2, Option 2 | 413-525-4718 | lending@bankatpremiersource.com |
| Mortgages | 413-525-2002 | Option 2, Option 3 | 413-525-4718 | mortgage@bankatpremiersource.com |
| Default Servicing | 413-525-2002 | Option 3 | 413-525-4718 | |
|
During Normal Business Hours |
Nights and Weekends | |
| Lost or Stolen ATM/Debit Card |
413-525-2002 Option 1, Option 2 |
1-800-417-8715 |
| Activate Your New ATM/Debit Card or Change Your PIN | 1-800-992-3808 | 1-800-992-3808 |
| Lost or Stolen PremierOne Credit Card or to return a Fraud Monitoring Call |
1-877-467-7061 Option 1 - Lost Card Option 2 - Fraud Monitoring |
1-877-467-7061 Option 1 - Lost Card Option 2 - Fraud Monitoring |