FAQ Systems Upgrade

A Few New Benefits You Can Expect with the Credit Union's Systems Upgrade:

  • Electronic receipts
  • Streamlined lending process
  • Email notifications
  • Online payments for mortgages and credit cards
  • Savings to savings transfers between financial institutions

Branch Availability

Will the branches be open during the systems upgrade?

All credit union branches will be CLOSED on Friday June 1, 2018 and Saturday June 2, 2018 so that we can upgrade our systems in order to better enhance your member experience.

Credit union representatives will be available via phone on Friday, June 1, 2018 from 8:30 a.m. – 6:00 p.m. and Saturday, June 2, 2018 from 9:00 a.m. – 1:00 p.m. Representatives can be reached by calling 413.525.2002 for assistance.

Will the branch closure on Friday, June 1, 2018 also affect the Springfield branch?

Yes. To accommodate our members who frequent the Springfield branch, the branch will be open on Thursday, May 31, 2018 from 9:00 a.m. – 4:30 p.m. to assist members with their banking needs.


Main Office Drive-Up/Walk-up ATM Availability

The ATMs located at the main office will be available for deposits and withdrawals during the systems upgrade. Members will not be able to view their available balance from any ATM machine from Friday, June 1, 2018 to Monday, June 4, 2018.


Account Numbers

With the systems upgrade, will my account number change?

Member's account numbers WILL NOT change; however the account identifiers (i.e. A, X, 2) will change.

Savings Accounts Old Identifier New Identifier
Share Savings A 01
-------------------------------- ---------------- -----------------
Checking Accounts Old Identifier New Identifier
Premier Prime X or 2 71
InControl X or 2 72
Kasasa Cash X or 2 73
Kasasa Cash with Saver X or 2 74
Kasasa Cash Back X or 2 75
Kasasa Cash Back with Saver X or 2 76

Statements

Will statements be mailed out to members during the systems upgrade?

April, May, and June statements will include all member account information in lieu of the June 30, 2018 quarterly statement. ALL members will receive a hard copy of their May 31, 2018 statement via USPS (e-statements will not be sent).


Direct Deposit

Will direct deposit go through during the systems upgrade?

Member's direct deposits that would have normally been posted on Friday, June 1, 2018 should be posted on Thursday, May 31, 2018 for members to have access to their funds.


ATM/Debit Cards

Will my ATM/Debit card still work during the systems upgrade?

Members will have limited ATM/Debit card access pertaining to balances and withdrawal limits starting at 6:00 p.m. on Thursday, May 31, 2018 until Monday, June 4, 2018.

Credit union representatives will be available via phone on Friday, June 1, 2018 from 8:30 a.m. – 6:00 p.m. and Saturday, June 2, 2018 from 9:00 a.m. – 1:00 p.m. Representatives can be reached by calling 413.525.2002 for assistance.


Credit Cards

Will my Premier Source credit card still work during the systems upgrade?

Yes! Premier Source credit cards will not be affected by the systems upgrade.


New Loan Applications

Will I be able to submit a new loan application during the systems upgrade?

No. Members will not be able to submit a new loan application from Friday, June 1st until Monday, June 4th.

Credit union lending representatives will be available via phone on Friday, June 1, 2018 from 8:30 a.m. – 6:00 p.m. and Saturday, June 2, 2018 from 9:00 a.m. – 1:00 p.m. Representatives can be reached by calling 413.525.2002 for assistance.


24 Hour Hotline Telephone Banking System

Will I be able to access PSCU's 24 hour hotline telephone banking system during the systems upgrade?

No. Members will not be able to access PSCU's 24 hour hotline telephone banking system from 6:00 p.m. on Thursday, May 31, 2018 until Monday, June 4, 2018.

Credit union representatives will be available via phone on Friday, June 1, 2018 from 8:30 a.m. – 6:00 p.m. and Saturday, June 2, 2018 from 9:00 a.m. – 1:00 p.m. Representatives can be reached by calling 413.525.2002 for assistance.

Will I have to re-enroll to gain access to PSCU's 24 hour hotline telephone banking system?

Yes! Members will need to re-enroll using the last four digits of his/her social security number. Members will be prompted to change his/her pin after they sign on for the first time. Members will have the ability to change the pin back to the one he/she was previously using.


Online Banking

Will I be able to access PSCU's online banking system?

Members will not be able to access PSCU's online banking system from 6:00 p.m. on Thursday, May 31, 2018 until Monday, June 4, 2018.

Credit union representatives will be available via phone on Friday, June 1, 2018 from 8:30 a.m. – 6:00 p.m. and Saturday, June 2, 2018 from 9:00 a.m. – 1:00 p.m. Representatives can be reached by calling 413.525.2002 for assistance.

Will the look of PSCU's online banking system change?

PSCU's online banking system will have a new and improved look enhancing your online banking experience. Member log-in information will convert to the new site.

Will I be able to access previous bank statements?

No. Members will not be able to access previous bank statements on the new online banking site. Online e-statements are available to print, download, or save prior to the systems upgrade starting on Friday, June 1, 2018. If you need a copy of a bank statement, contact our Premier Support Center at 413.525.2002 and a representative will be happy to assist you. ALL members will receive a hard copy of their May 31, 2018 statement via USPS (e-statements will not be sent). 

Will I have to reenroll for electronic statements?

No. Members will not have to reenroll for electronic statements. 


Bill Pay

Will I be able to access the bill payment portal during the systems upgrade?

No. Members will not be able to access the bill payment portal from 6:00 p.m. on Thursday, May 31, 2018 until Monday, June 4, 2018.

Credit union representatives will be available via phone on Friday, June 1, 2018 from 8:30 a.m. – 6:00 p.m. and Saturday, June 2, 2018 from 9:00 a.m. – 1:00 p.m. Representatives can be reached by calling 413.525.2002 for assistance.

Will my existing bill payments go through as scheduled?

Yes! All existing bill payments will go through as scheduled. However, you will not be able to set up new bill payments during the computer upgrade.

Will my existing bill pay merchants and transfers convert over?

Yes! Scheduled transfers and bill pay merchants will convert to the new bill payment portal.


Premier Source Mobile Banking

Will I need to re-install my Premier Source mobile banking app?

Yes! The mobile banking apps for iPhone, iPad, or Android will have to be reinstalled after June 4, 2018. Please visit the Apple or Google Play stores to download the latest version.

Will remote deposit capture be available during the systems upgrade?

No. There may be one to two business days delay in the mobile deposits.

Credit union representatives will be available via phone on Friday, June 1, 2018 from 8:30 a.m. – 6:00 p.m. and Saturday, June 2, 2018 from 9:00 a.m. – 1:00 p.m. Representatives can be reached by calling 413.525.2002 for assistance.