Frequently Asked Questions

Membership is open to anyone who lives, works or attends school in Hampden County or Hampshire County. Once you become a member, your family members automatically become eligible to join too.
To become a member, simply open a Savings Account with a deposit of $25.00 or more. Proper identification and proof of primary residence are required to become a member of PSCU. Acceptable forms of identification include:

• A valid (un-expired) driver’s license
• A valid Social Security Card (required for minors)
• A valid Company Picture ID
• A valid (un-expired) State Issued ID Card
• A valid (un-expired) Passport
Contact us at one of our branches to open up an account. You can call us at 800-551-3556, email us at, or stop into our East Longmeadow or Springfield branches.
The minimum required to open this account is the purchase of a share in the credit union, which is $25.00.
We have a variety of savings accounts to offer our members: savings, special savings, holiday club, Kasasa Saver, money market, and certificates.
Contact us at one of our branches to open up an account. You can call us at 800-551-3556, email us at, or stop into our East Longmeadow or Springfield branches.
With Premier personal loans you may borrow up to $15,000 for as long as 48 months.
Rate, term and amount quoted are based on our “A+” credit grade. Your rate, term and amount may differ depending on your credit score. A personal loan up to $15,000 has rates as low as 10.99% for up to 48 months. A share secured loan has an APR of 3% above the current share dividend. The maximum term is 10 years.
With PSCU, you can borrow up to 100% of the value of all eligible vehicles and 75% of the value of antique vehicles. A minimum of $5,000 is required for antique vehicle loans.
Chat with us about a Vehicle Loan at our Springfield or East Longmeadow branches or apply with our easy online application!
The two major differences between a home equity loan and a home equity line of credit are the interest rates and repayment policies associated with each plan.

A home equity loan usually has a fixed interest rate (amount paid on loan remains same every month) while a home equity line of credit has a variable rate (amount paid on loan each month may vary).

Home equity loans generally have a fixed monthly payment that will remain constant throughout the repayment plan. In the case of home equity lines of credit, monthly interest rates can fluctuate, which may affect the amount owed on the loan for any given month.
PSCU offers a maximum loan of $250,000 and offers a maximum loan-to-value of 80%. In determining your actual credit limit, PSCU will consider your ability to repay the loan by looking at your income, debts, and your credit history.
Yes, a home appraisal is a component of reviewing your mortgage application. You will need to have a bank appraisal, which is an unbiased professional opinion of your home’s value.
This answer depends on the type of mortgage that you have.

Some examples of loans in which your interest rate will not change are FHA loans and fixed rate loans. Any loan that is characterized as a fixed rate loan will have constant interest rates.

However, other types of mortgages, such as adjustable rate loans can result in interest rate changes. These types of loans will generally have a set amount of time in which the interest rate is fixed. At the end of this period, the rate will be subject to change.
Members can choose from our Visa Classic or Visa Platinum Rewards credit card. Both offer a Visa credit card with a low fixed APR.

The Classic Card has no annual fee and no rewards, while the Platinum Rewards Card offers rewards for a modest annual fee.
Credit card holders may be subject to balance transfer fees and cash advance fees as well as any late payment fees from these transactions. In addition, members will be responsible for foreign transaction fees.
You can use a debit card just like a credit card wherever Visa cards are accepted. However, when you use a debit card, the purchase amount is deducted directly from your PSCU checking account.
Access your money at any SUM ATM without a surcharge. Just look for the SUM logo on participating ATMS or click here for SUM network locations. Members may be subject to ATM fees when using non-SUM ATMS.
You can sign up online here. You can also sign up by clicking “Sign Up” on the green Account Access box on our home page or on the online banking page on our website.
No, there is no fee to use our online banking program.
Contact us at one of our branches to open up an account. You can call us at 800-551-3556, email us at, or stop into our East Longmeadow or Springfield branches.

You will need:

• Your PSCU Member Number
• Last 4 Digits of Your Social Security Number
• Home Address

*If you are already enrolled in Online Banking with PSCU, no additional sign up is required! Just download the app and log in using your PSCU user name and password.
Popmoney is a no hassle way to send and receive money through your mobile banking. This makes it easy to pay for rent or chip in for a group gift from anywhere at any time!
1. Download PSCU mobile app.
2. Take picture of front and back of your check.
3. Submit it to PSCU for deposit.
To receive a same day deposit the funds must be received before 2:00 p.m. each day, otherwise the deposit will be made the following business day.
The maximum deposit per item that can be made is $2,500.00. There is a daily limit of $5,000.00.